# Payment Statuses

## Status Description

In exceptional cases, a transition from the final status is possible through manual support assistance.

<table><thead><tr><th width="172.76171875">Status</th><th width="170.8828125">Type</th><th>Description</th></tr></thead><tbody><tr><td><code>NEW</code></td><td>Initial</td><td>Newly created payment</td></tr><tr><td><code>PENDING</code></td><td>Intermediate</td><td>Payment is being processed</td></tr><tr><td><code>FROZEN</code></td><td>Intermediate</td><td>Requires additional actions; support will contact you</td></tr><tr><td><code>PARTIAL_SUCCESS</code></td><td>Final – Success</td><td>Partial payout made; payment amount updated to actual paid amount</td></tr><tr><td><code>SUCCESS</code></td><td>Final – Success</td><td>Fully successful payment</td></tr><tr><td><code>FAILED</code></td><td>Final – Failure</td><td>Payment failed</td></tr><tr><td><code>CANCELLED</code></td><td>Final – Failure</td><td>Payment was canceled. Treat as FAILED</td></tr><tr><td><code>EXPIRED</code></td><td>Final – Failure</td><td>Payment did not complete in time</td></tr></tbody></table>

## Payment Status Transition Diagram

<figure><img src="/files/7XQjMXgjOR7yZBjM1xiw" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.inqud.com/developer/payment-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.